Refund and Returns Policy

Effective Date: December 31, 2024

At BlissTrend, we want you to be fully satisfied with your purchase. If you are not completely satisfied with the products you have ordered, this Refund and Returns Policy outlines the steps to request a return or refund.

1. Return Eligibility

We accept returns under the following conditions:

  • Product Condition: The product must be unused, in original packaging, and in the same condition as when you received it.
  • Timeframe: You must request a return or exchange within 30 days of the date of delivery. After 30 days, unfortunately, we cannot offer a refund or exchange.
  • Exclusions: Certain items such as sale or clearance products, intimate apparel, and personalized products may not be eligible for return. Please refer to the specific product page for any exclusions.

2. How to Initiate a Return

To initiate a return, follow these simple steps:

  1. Contact Us: Reach out to our customer service team at info@blisstrend.site or by phone at (949) 650-2313. Provide your order number, product details, and reason for the return.
  2. Return Authorization: Our customer service team will review your request and provide a Return Merchandise Authorization (RMA) number if your return is approved.
  3. Package the Item: Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
  4. Ship the Item Back: Send the item to the address provided by our customer service team. You will be responsible for the cost of return shipping, unless the item is defective or you received the wrong product.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.

Please note:

  • Shipping charges are non-refundable unless the return is due to our error or a defective item.
  • If you received a gift, a refund will be issued in the form of store credit or a gift card.

4. Exchanges

We currently do not offer direct exchanges. If you would like a different product, you must return the original product and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide you with instructions to return the item and either replace it or issue a full refund, including shipping costs.

6. Late or Missing Refunds

If you have not received your refund after the expected processing time, please:

  • Check with your bank or credit card company. It may take some time before your refund is officially posted.
  • Contact our customer service team to inquire about the status of your refund.

7. Non-Returnable Items

Some products are non-returnable for safety, hygiene, or other reasons, including but not limited to:

  • Gift cards
  • Downloadable software products
  • Personal care items, such as cosmetics or skincare products

Please check product-specific details on our website for return eligibility.

8. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return or refund, please reach out to our customer service team at:

BlissTrend
Street: 23rd Costa, Costa Mesa, California
Phone number: (949) 650-2313
Email: info@blisstrend.site
Website: blisstrend.site